FAQ’s

To place an order at Nakhray’s online store, please click here to watch our instructional video. If you find this process complicated, you can also call us at +92-325-194-5501, and a Customer Support Agent will assist you in placing your order.

We offer COD (Cash on Delivery) service. Simply place your order online, and Leopards Courier Service will collect payment from you upon delivery. We also accept advance payments via Bank Transfer and Easy Paisa. For advance payment options, please contact us via phone or email.

Yes, you can exchange or return your merchandise within 7 days from the order date. Please click here to read our Exchange/Return Policy.

Your order will be delivered within 1 to 3 working days from the order date. Please click here to view complete Shipping Information.

Delivery fee is Rs. 250 per order for orders under the value of Rs. 2499. Orders over the value of Rs. 2500 are delivered free of charge across Pakistan.

After successfully submitting your order, our system will automatically send you an email confirmation containing detailed information about your order, including billing details, product specifics, and shipping address. We will also call you on the cell phone number provided in your order form to confirm your order. Once your order is shipped, you will receive another email with the tracking number.

We call every customer who places an order on our website to verify their order. This helps us prevent fraudulent orders and ensures accurate delivery of items. If you missed our call, please call us back at +92-325-194-5501 to confirm your order.

We must confirm each customer’s order over the phone before dispatching it. If you do not receive our call within 3 days from the order date, your order will be automatically placed on hold. If this occurs, please contact us at +92-325-194-5501 .

At checkout, below the Product Details section, you will find a “Voucher Code” field. Paste your code into this field and click “Apply”. Your voucher code will be applied to your order.

No, at the moment we do not offer international shipping services.